Job DescriptionHiring Now: Collections Representative (Inbound / Outbound Contact Center) NLocation: Pune NJob Type: Full-Time | Rotational Shifts (24x7) NAbout the RolenAre you a skilled communicator with a passion for customer interaction and problem-solving? Join our dynamic Contact Center team as a Collections Representative, where you'll play a vital role in helping customers manage their financial commitments while delivering exceptional service. NThis is a fast-paced, customer-centric role ideal for individuals who can think on their feet, build rapport quickly, and handle challenging situations with confidence. NKey Responsibilitiesn N Handle high volumes of inbound and outbound calls efficiently and professionally N Understand customer financial situations through probing (FFQs) and offer tailored repayment solutions N Manage and analyze delinquency levels and collection buckets N Deliver accurate information about services, resolve customer queries, and handle complaints effectively N Build strong, trust-based relationships with customers through clear and empathetic communication N Maintain detailed records of customer interactions, transactions, and follow-ups N Ensure customer issues are resolved promptly; escalate complex cases when required N Follow through on commitments to ensure customer satisfaction and timely resolution NnWhat We're LookingFor NWe're seeking motivated professionals who thrive in a high-energy environment and are passionate about delivering outstanding customer service. NRequired Skills & Competencies: Nn Excellent verbal and written communication skills N Strong listening, negotiation,



and problem-solving abilities N Ability to remain calm under pressure and handle challenging conversations N Great interpersonal skills and customer empathy N Effective time management and multitasking skills N Quick decision-making with a solution-oriented approach NnPreferred Qualifications Nn Graduation (Full-Time) in any discipline N Minimum 12 months experience in a customer service or collections role (International call center preferred) N Experience with UK market and knowledge of FCA regulations is a strong advantage NnWork Setting Nn Structured call center setup with modern tools and technology N Collaborative and performance-driven team culture N Continuous learning andgrowth opportunities NnWork Schedulen N Full-time role operating 24/7, 365 days N Flexible rotational shifts, including weekends and holidays NnWhy Join Us?n N Competitive salary & incentives N Career growth opportunities N Skill development in collections & customer engagement N Dynamic and supportive work culture NnReady to Join Us? NIf you're driven, customer-focused, and ready to take on a rewarding challenge, apply now and be part of a team that makes a difference every day! NInterested or Know Someone Who Fits the Requirement? NIf this role excites you and aligns with your experience, we'd love to hear from you! Please share your updated resume along with the following details to: [email protected] NCandidate Information (Required for Screening) Nn Full Name: N Email ID & Mobile Number: N Graduation Details (Degree): N Date of Birth: N Post-Graduation Details(if applicable): N Total Experience: N Relevant Experience (Customer Service / Solution Design): N Current / Previous Company Name: N Current CTC (₹): N Expected CTC (₹): N Notice Period: N Current Location: NnApply Now and Takethe Next Step in Your Career! NWe're excited to connect with passionate professionals who are ready to make an impact. NTag them in a reply mail or reach out directly to apply! NLet's build the future ofcustomer service together. NWarm Regards,nTalent Acquisition Team NInfosys BPM Ltd.nHuman Resources | INFY HR Nwww.Infosysbpm.ComnBangalore | Pune | Global Locations NTransforming Talent | Empowering Careers

📌 Hiring Now: Customer Collections Specialist - Inbound/Outbound Voice Process (Pune)
🏢 Infosys BPM
📍 Pune