Job Description

WBO:CCPH Group Head

INTERNAL USAGE: No. of Vacancies: Reports to: CCPH Head
Is a Team leader Y/N Team Size: 140
Grade: Vice President / Dy. Vice President
Business: Corporate Center Department: Wholesale Banking Operations Sub-Department:

Location: Airoli

About Wholesale Banking Operations
The Transaction banking operations department helps in managing the transaction in the banks. Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)
About Role
Group Head is responsible for supervising and monitoring the day to day functioning of the activity assigned to Teams, with full compliance as per Banks / Regulatory policies and meeting all requirements of Audit. Group Head is responsible for Leading and motivating the teams for achievement of TATs and error free processing for smooth delivery of services to Corporate Customers.
They are also responsible for reviewing the activity with Team Leads at periodic intervals during the day. They are responsible for interacting with Business / IT for resolution of issues / Escalations / Projects / Automation. They are responsible for rectifying all types of Audit observations and coordinating for the Closure of Reports.
They need to ensure proper and timely billing and recovery of fees and charges.
Key Responsibilities

Monitor and ensure that CCPH completes their task within TAT

Ensure ownership of CMS transactions carried out by CCPH Unit in timely/errorfree manner viz., Onboarding, Master Setup, CMS Pooling, Upcountry Cheque Followup,



Logistics, IPO/NFO handling, ECS & NACH mandates, Reconciliation of CMS Pool account and internal GL accounts, Dividend and other payment mandates, Billing and recovery of Fee, Easy Pay, Sale of Prospectus, ETC Toll, Escrow, PFRDA and WLA activities.

Ensure compliance of all regulatory issues

Ensure Timely closure of audit comments/queries

Ensure Timely Completion of EGRC and SOX requirements

Ensure Effective deployment of Manpower to ensure that resources are utilised in productive manner

Monitor Admin activities of CCPH

Ensure Submission of MIS to various stakeholders and regulatory authority like SEBI, PFRDA etc., in time

Ensure Financial perspective: Income targets, minimal operational loss
Ensure Customer perspective: Minimal customer complaints, positive customer surveys
Ensure Operational perspective: Adherence to TAT, EGRC score, Audit queries, Automation of processes

Ensure Organisational development: Productivity of group staff

Ensure all SLAs with vendor and correspondent bank are in place and renewed in time

Qualifications

Optimal qualification for success on the job is:

Graduate/ MBA preferred

Additional Certificate course related to Banking sector

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication (both verbal and written) skill in both English and the local language

Ability to manage complex client situations

Ability to manage risk and uncertainty for self and team within a energetic priority-setting environment

Ability to handle pressure and meet deadlines

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