Genpact is hiring for the role of Customer Care Associate!

Responsibilities of the Candidate:

- Handle incoming customer queries via phone, email, chat, or social media.
- Provide accurate and timely information to customers regarding products, services, or policies.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
- Maintain documentation and update customer records accurately in the CRM or relevant databases.
- Analyze customer problems and provide appropriate solutions or alternatives.
- Coordinate with other departments like technical support, billing, or logistics for issue resolution.
- Ensure high-quality customer interactions by adhering to quality standards.




- Participate in training sessions and continuously improve knowledge of products and processes.
- Accurately enter and maintain customer data.
- Prepare reports on customer feedback, issues, and service efficiency.
- Identify opportunities to upsell or cross-sell products or services.
- Foster positive relationships with customers to enhance customer loyalty.
- Gather customer feedback and relay it to relevant teams for product or process improvement.
- Suggest improvements in customer service processes based on customer interactions.

Requirements:

- Bachelor's - Business Administration, Communication, Hospitality Management, Information Technology, Marketing.

📌 Customer Care Associate (Noida)
🏢 Important Business
📍 Noida