Reports To: Senior Manager, Sales Operations
Business Unit: Finance, Revenue
Work Location: Gurugram with a minimum of 3 days per week’s work from office
Shift Timing: 12 PM IST to 9 PM IST
Position Summary
GLG is currently looking for an Associate to join our Sales Operations team. We are seeking a dynamic and self-motivated individual who is detail oriented and customer-service focused. This role will report to the Sales Operations, Senior Manager and will focus primarily on supporting the operational aspects of our contracting process as the Company transitions from one BRRP system to another.
Position Responsibilities include (but are not limited to):
• Review the old and recent contract setups in Salesforce to ensure a smooth transition between systems.
• Assist with Salesforce account management, including activating new accounts and updating opportunity statuses
• Responding to inbound requests from account managers and business development professionals, primarily related to new contracts, renewals and invoicing
• Setup contracts in SalesForce as they are completed and signed
• Maintaining appropriate support in Salesforce to facilitate Accounting’s review of strategic projects, including evidence of delivery of final reports, internal approvals, etc.
• Working with the Billing Analyst to ensure that purchase orders are received from clients who require them
• Assist with management of GLG Library access for client users
We are looking for:
• Around 2+ years of relevant experience
• Must be highly organized and detail oriented with the ability to manage multiple tasks at one time; this role is very hands on and requires someone who will "roll up their sleeves"
• Must be customer-service oriented with excellent communications skills and the ability to develop effective working relationships across the Company's operations
• Experience with Salesforce and Microsoft Excel a plus