31 Jul
|
Important Business
|
Kolkata
31 Jul
Important Business
Kolkata
Summary:
We are seeking motivated and detail -oriented Customer Support Executives to join our remote workforce as part of a global IT solutions leader. This role offers a dynamic entry point into the customer service domain, ideal for freshers and early -career professionals passionate about delivering exceptional user experiences. As a frontline support representative, you will play a critical role in ensuring client satisfaction by resolving inquiries efficiently across multiple channels. Operating within the US shift, this remote position provides a structured environment to grow your career while contributing to a high -performing team that drives service excellence across enterprise clients.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Deliver accurate technical and operational support, including troubleshooting and issue resolution.
- Maintain consistent customer satisfaction by communicating clearly, empathetically, and effectively.
- Manage inbound support tickets, track progress, and follow up until full resolution.
- Escalate complex or unresolved issues to the appropriate teams with complete documentation.
- Meet daily and weekly performance KPIs related to response time, resolution rate,
and customer feedback.
- Collaborate with team members to share knowledge, improve processes, and ensure service quality.
Requirements
- Bachelor’s degree or higher in any discipline.
- Proven ability in excellent verbal and written English communication.
- Strong customer service mindset with a focus on user satisfaction.
- Ability to remain calm and composed under pressure, with a solution -driven approach.
- Positive attitude, adaptability, and eagerness to learn in a fast -paced environment.
- Comfortable working on rotational shifts, including US -based hours.
- Reliable internet connection and a quiet, dedicated workspace for work from home.