Job DescriptionJob Title: Deputy Manager – Counseling (Admissions & Tele-Counseling) NLocation: Mohali, Punjab (Onsite) NCompany: Chandigarh University NEmployment Type: Full-Time | Permanent NIndustry: Education / EdTech NDepartment: Admissions / Inside Sales / Counseling NWorking Hours: 9:30 AM – 5:30 PM (Day Shift) NCompensation: ₹7.5 – ₹9 LPA (₹60,000 – ₹75,000 In-hand) NAbout the RolenChandigarh University is seeking an experienced and performance-driven Deputy Manager – Counseling to lead admissions and tele-counseling operations. The ideal candidate will possess robust leadership capabilities, a proven track record in admissions or inside sales, and the ability to drive team performance, student conversions, and revenue growth. NKey ResponsibilitiesnTeam Leadership & Performance Management Nn Lead, mentor, andmanage a team of 30–70 Tele-Counselors. N Establish performance benchmarks and ensure achievement of admissions targets. N Conduct regular performance reviews, coaching sessions, and team development initiatives. N Foster employee engagement and drive retention strategies. NnAdmissions & Revenue Management Nn Drive admissions conversions and revenue generation through effective counseling strategies. N Monitor and optimize lead conversion rates and admissions funnel performance. N Ensure timely follow-upand closure of prospective student inquiries. N Develop and execute strategies to achieve enrollment objectives. NnOperations Management Nn Oversee daily tele-counseling operations and productivity metrics. N Manage lead allocation,call distribution, and workflow efficiency.



N Ensure compliance with organizational processes, quality standards, and best practices. N Continuously improve operational effectiveness and turnaround times. NnTraining & Development Nn Coach team members on counseling techniques, objection handling, and sales excellence. N Identify training needsand conduct capability-building initiatives. N Develop future leaders through structured mentoring and succession planning. NnMIS & Analytics Nn Monitor key performance indicators (KPIs), conversion metrics, and revenue performance. N Prepare and present daily, weekly, and monthly MIS reports. N Utilize data-driven insights to improve decision-making and business outcomes. NnDesired Candidate Profile Nn Graduate in any discipline. N Minimum 6 years of experience in Tele-Counseling, Admissions, Inside Sales, Telesales, or Call Center Operations. N Proven experience managing teams of 30–70 members. N Strong understanding ofadmissions processes, lead management, and conversion strategies. N Expertise in CRM systems, performance management, and reporting. N Excellent communication, leadership, stakeholder management, and analytical skills. N Prior experience in theEducation, University, or EdTech sector will be preferred. NnWhy Join Us?n N Competitive compensation package. N Opportunity to lead large-scale admissions operations. N Fast-track career progression within a reputed educational institution. N Dynamic, collaborative,and performance-oriented work environment. N Continuous learning andprofessional development opportunities. NnApply NownInterested candidates may share their updated resume at: [email protected] N7814304289

📌 Deputy Manager (Morinda)
🏢 Chandigarh University - HR Department
📍 Morinda