Job DescriptionJob Title: Customer Support Representative NExperience Level: 3+ years. NLocation: Vadodara, Gujarat, India/On Site NShift Time: US Shift NKey Responsibilities: Nn Handle inbound calls, emails, and chats to address customer queries and concerns. N Provide accurate information about products, services, and policies. N Troubleshoot basic technical issues and offer step-by-step solutions. N Maintain detailed and updated records of customer interactions in CRM systems. N Follow up with customers to ensure their issues are resolved and satisfaction is achieved. N Escalate complex cases to the appropriate departments when necessary. N Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction. N Collaborate with team members to improve service quality and processes. N