Job DescriptionJob Title: Manager – Core Infrastructure Operations NLocation: [Bangalore / Onsite(5-Days WFO] NExperience: 10+ Years NEmployment Type: Full time NNP_ Immediate joinersnAbout the Role NWe are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms. NThe ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team. NKey ResponsibilitiesnInfrastructure Operations & Service Management Nn Lead daily operations of enterprise infrastructure services across: N Data Centers & Server Rooms N Compute & Virtualization Platforms (VMware/Hyper-V) N Storage Infrastructure N Backup & Recovery Systems N Network Infrastructure N Windows/Linux Server Operating Systems N Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades. N Ensure high availability, performance, security, and operational stability of infrastructure services. N Define priorities across operational support, risk reduction initiatives, and project activities. N Maintain operational documentation, runbooks, and standard operating procedures. N Manage 24x7 on-call support coverage and escalation processes. NnIncident & ProblemManagement Nn Act as the primary escalation point for critical infrastructure incidents. N Lead major incident response and coordinate cross-functional technical teams. N Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.



N Reduce recurring incidents through automation, monitoring enhancements, and process improvements. N Partner with Service Management teams for incident communication and stakeholder updates. NnChange & Production Readiness Nn Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented. N Support high-risk and emergency changes with rollback and recovery planning. N Validate production readiness for new infrastructure services and changes. N Ensure compliance with change management, audit, and operational standards. NnTeam Leadership Nn Lead, mentor, anddevelop infrastructure operations engineers. N Drive accountability, performance management, and technical capability development. N Establish clear ownership, escalation paths, and operational governance. N Foster a culture of continuous improvement and operational excellence. NnRequired Skills & Experience NMust Havenn 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management. N Strong experience managing enterprise infrastructure environments. N Hands-on knowledge of: N Data Center Operations N Compute & Virtualization (VMware, Hyper-V) N Storage Technologies (SAN/NAS) N Backup & Recovery Solutions N Windows & Linux Server Administration N Network Infrastructure Fundamentals N Experience managing: N Incident Management N Problem Managementn Change Management N Production Support Operations N Strong understanding of: N Disaster Recovery (DR) N Business Continuity N Backup & Restore Processes N RTO/RPO ConceptsnOperational Risk & Change Control N Experience leading teams during major service-impacting incidents. N Excellent stakeholder management and communication skills. NnGood to Haven N Exposure to Hybrid Cloud environments (Azure/AWS). N Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.). N ITIL Foundation or equivalent certification. N Experience with monitoring and observability platforms. N

📌 Manager - Core Infrastructure Operations (Karnataka)
🏢 Sonata Software
📍 Karnataka