Job DescriptionJob Title: International Customer Support (HR Backend support) NDuration: Contract to hire depending on project need (6 months initially and may extend) NLocation: Bangalore, Pune, Mumbai NWorking Hours: Shift will be in any of United States of America time zones NWorking days: Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun) NOverall, Purpose of Job: Nn Provide high-quality Tier 2 HR Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction N Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats N Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team N Strive and achieve SLA target and business outcome indicators defined by the client NnJob Responsibilities / Authorities: Nn Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool N Provide recruitment support to candidates (fresh applicants, rehire)



as per defined processes N Walk customers/ Providenavigational support on self-service portal N Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines N Place outbound calls tocustomers when required in line with Client / Company guidelines N Work productively whilst maintaining exceptional call/data quality standards in line with targets N Contribute to the team through open and regular communication with peers / supervisors N Adhere to all company or departmental policies and procedures (personnel and operational) N Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process N Maintain regular and punctual attendance in line with company policies and procedures N Minimize customer complaints and escalations by providing exceptional service and call control NnKnowledge & Skill Requirement: Nn Ability to demonstrate an productive use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer N Good technical aptitudewith an ability to learn quickly N Excellent verbal and written communication skills N Experience Profilen Prior international BPO work experience preferred N Fresher's acceptable NnPersonal Attributes: Nn Able to work on aflexible basis as determined by the business needs N Ability to work under pressure N Team workern Positive Attitude N Quick Learnern Punctual and Disciplined N Good Communication skills N Customer FocusednResults driven N High standards of Integrity N Attention to detail N

📌 International Customer Service Representative (Karnataka)
🏢 Artech
📍 Karnataka