Job DescriptionAbout the Role NWe are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery NPractice, driving excellence in ecommerce solutioning, implementation, operations, Nand delivery governance across all client engagements. This role calls for a strategic Nthinker with solid technical depth, delivery leadership, stakeholder management, and Na proven track record of scaling ecommerce practices in a fast-paced digital or media Necosystem.nThe Head of Ecommerce Delivery Practice will own the practice vision, capability Nroadmap, delivery health,quality benchmarks, and P&L; oversight, ensuring our clients Nreceive market-leading ecommerce execution and measurable business impact. NKey Responsibilitiesn1. Practice Leadership & Strategy N
- Define and own the ecommerce delivery practice roadmap, operating model, Nand capability development strategy. N
- Build and scale cross-functional competencies including ecommerce Noperations, performance commerce, tech implementation, commerce media, Nand omnichannel enablement. N
- Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, NWooCommerce), and martech/advertising technologies to continuously Nstrengthen practice offerings. N2. Delivery Governance & Excellence N
- Oversee end-to-end delivery of ecommerce programs across clients, ensuring Non-time, on-budget, and high-quality execution. N
- Establish and enforce delivery frameworks, QA processes, sprint governance, Nrisk management practices, and SLAs. N
- Provide escalation leadership and ensure swift resolution of delivery Nbottlenecks.n3. Client Engagement & Stakeholder Management N
- Act as the senior delivery owner for key enterprise ecommerce clients. N
- Partner with Business Leads, Client Partners,



Media teams, Creative, NPerformance Marketing, and Technology stakeholders to deliver integrated Ncommerce solutions.n
- Drive strategic conversations on ecommerce transformation, platform Nenhancement, conversion optimisation, and omnichannel customer journeys. N4. People Management & Capability Building N
- Manage and mentor a multidisciplinary delivery team of 60 – 80 members. N
- Attract, groom, and retain high-performing talent; shape a strong culture of Ndelivery discipline and innovation. N
- Partner with HR to define hiring plans, competency matrices, and L&D; tracks for Nthe practice.n5. Operational & Financial Ownership N
- Own practice-level capacity planning, project allocation, utilisation Nmanagement and revenue forecasting. N
- Enhance commercial models, drive margin improvements, and ensure financial Nhealth across ecommerce engagements. N
- Drive operational excellence through automation, process optimisation, and Nbest-practice adoption. N6. Innovation & Growth N
- Collaborate with sales/business development teams to shape winning Nproposals, pitches, and ecommerce solutions. N
- Identify and build strategic partnerships with platforms, technology providers, Nand commerce enablers. N
- Drive continuous improvement via new frameworks, tools, accelerators, and Nintegrated commerce playbooks.



NRequired Experience & Qualifications N
- 10–12 years of progressive experience in ecommerce delivery, digital Ntransformation, or commerce technology roles. N
- Proven experience leading multi-market or multi-brand ecommerce programs in Na digital agency, media network, consulting firm, or ecommerce organisation. N
- Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce NCommerce Cloud, etc.) andintegrations (payment, logistics, analytics, CRM). N
- Demonstrated expertise in delivery governance, Agile methodologies, sprint Nplanning, and cross-functional team management. N
- Solid understanding of performance marketing, digital media, content Noperations, martech/adtech ecosystems, and consumer journeys. N
- Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.Ai, Amazon DSP NConsole, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand NAnalytics, Google Sheets / BigQuery N
- Exceptional communication, problem-solving, and stakeholder management Nskills.n
- Abilityto thrive in a fast-paced, high-growth, matrixed environment. NKey Competenciesn
- Strategic & Analytical Thinking N
- Leadership & Team Development N
- Delivery & Quality Governance N
- Technical & Platform Expertise N
- Client Management & Executive Presence N
- Commercial Acumenn
- Process & Operational Excellence N
- Cross-functional Collaboration NWhy Join Us?n
- Opportunity to build and scale a high-impact ecommerce practice within a Nleading media organisation. N
- Work with marquee clients across sectors and drive measurable business Noutcomes.n
- Collaborative, future-forward culture with strong emphasis on innovation and Ngrowth.

📌 Sr. Director- Ecommerce (Lead Of Marketplaces Practice) (Pune)
🏢 dentsu India
📍 Pune