Job DescriptionThis role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance. NKey Responsibilities: N1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership. N
- Ensure consistent achievement of delivery commitments across all projects and accounts. N
- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence. N
- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages. NResource & Capacity Optimization. N
- Lead workforce planning, forecasting, project allocation, and utilization management. N
- Optimize resource deployment to maximize productivity while maintaining quality standards. N
- Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence N
- Develop scalable delivery frameworks, SOPs, and best practices. N
- Improve throughput and turnaround times through Lean operational practices. N
- Standardize planning and execution methodologies across teams. NDigital & Automation Adoption N
- Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
- Drive technology adoption to improve productivity, quality, and delivery speed. N
- Identify opportunities for workflow digitization and process simplification. N2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture N
- Transform quality from an inspection function into an organizational mindset. N
- Ensure quality ownership remains within delivery teams and not solely with QC functions. N
- Promote prevention-based quality practices across all programs. NQuality Management Framework. N
- Strengthen and continuously improve Quality Management Systems (QMS). N
- Define quality standards, review mechanisms, and process controls. N
- Ensure adherence to internal and client-specific quality requirements. NRoot Cause Analysis & Corrective Actions N
- Institutionalize RCA methodologies to eliminate recurring issues. N
- Drive continuous improvement initiatives using data and quality metrics. N
- Create closed-loop feedback systems between production, QC, and customer teams. NQuality Performance Management Monitor and report: N
- First-Time-Right (FTR) N
- Rework %n
- Defect rates N
- Client escalations.n
- Customer satisfaction metrics N3. Productivity & Profitability Management (20%) Productivity Leadership N
- Establish productivity baselines and improvement targets across business units. N
- Develop measurement systems for output, efficiency, and utilization. N
- Drive continuous productivity improvements through process optimization and workforce capability enhancement. NOperational Efficiency. N
- Identify and eliminate process waste, delays, and effort leakages. N




- Improve delivery margins through effective utilization and workflow optimization. N
- Leverage automation andstandardization to increase overall throughput. NPerformance Analyticsn
- Implement dashboards and KPI reviews for operational decision-making. N
- Conduct regular performance reviews with managers and team leaders. N
- Use predictive analytics for forecasting workload, capacity, and delivery performance. N4. Client Success & Business Growth (10%) Strategic Client Partnership N
- Develop strong relationships with key clients across the US and UK markets. N
- Understand client business objectives and align delivery strategies accordingly. N
- Act as a trusted operational advisor for delivery and quality improvement initiatives. NAccount Growth Support N
- Partner with Sales and Account Management teams to support account expansion. N
- Improve customer retention through consistent delivery performance and service excellence. N
- Identify opportunities for additional services, efficiencies, and value creation. NGovernance & Communication N
- Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs). N
- Present delivery, productivity, quality, and growth metrics to clients and leadership teams. N
- Ensure transparent communication of risks, actions, and improvement plans. N5. People Leadership & Organization Development (5%) NHigh-Performance Culture N
- Build a culture of accountability, ownership, discipline, and customer focus. N
- Establish explicit performance expectations linked to delivery, productivity, and quality outcomes. N
- Drive recognition and performance management programs. NLeadership Development N
- Coach and mentor General Leads, Team Leads, and future managers. N
- Build leadership succession pipelines for organizational growth. N
- Develop capabilities aligned with future Delivery Head requirements. NCandidate ProfilenExperience N
- 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations. N
- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments. N
- Proven track record of improving delivery performance, productivity, and customer satisfaction. NQuality & Process Excellence N
- Strong exposure to Quality Management Systems (QMS). N
- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred. N
- Experience building or leading a Quality Center of Excellence (COE)



is highly desirable. NCommercial & Operational Acumen N
- Strong understanding ofutilization, productivity, project profitability, and operational metrics. N
- Experience with ERP andproject planning systems such as NetSuite, Deltek, or similar platforms. N
- Expertise in dashboard reporting and data-driven decision-making. Client Management N
- Experience working withinternational clients, particularly in US and UK markets. N
- Demonstrated success managing strategic client relationships and governance programs. NLeadership Competencies. N
- Results-oriented and execution-focused. N
- Strong problem-solving and decision-making capabilities. N
- High accountability andownership mindset. N
- Ability to influence stakeholders and lead organizational change. N
- Strong communication and team development skills. NSuccess Progression: NPhase 1: Delivery Stabilization N
- Improve On-Time Delivery performance. N
- Strengthen Quality COE processes. N
- Increase First-Time-Right (FTR) metrics. N
- Improve resource utilization and delivery governance. NPhase 2: Productivity & Growth Acceleration N
- Drive measurable productivity improvements. N
- Reduce operational leakages and rework. N
- Embed automation and AI-driven workflows. N
- Support account expansion through exceptional delivery performance. NPhase 3: Enterprise Delivery Leadership N
- Lead multiple delivery functions and business units. N
- Own delivery, quality, productivity, and customer success at a broader organizational level. N
- Contribute to strategicplanning, capacity expansion, and organizational growth initiatives.
- Demonstrate readiness for owing Operations responsibilities. NSuccess Definition for the Role A successful Operations Manager at Indovance consistently delivers: N
- On-Time Delivery Excellence N
- Best-in-Class Productivity & Utilization N
- Superior Quality & Customer Satisfaction N
- Scalable Business Growth Through Operational Excellence NAbout Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation. Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.Indovance.Com/.

📌 Operations Manager - Delivery Excellence (Pune)
🏢 Indovance
📍 Pune