1. 5 Yrs Adept in training and mentoring customer service staff Excellent communication negotiation and interpersonal Writingskills Complaint Resolution Tracking KPI Other Metrics Trainings Complaint Resolution Handling Customer Escalations Creation Required Reports Problem Solving Billing Grad Diploma Not Required Tell me about yourself What are your strength What is the greatest challenge you have faced as a customer service skilled hat are some methods you use to engage with customers What is OST DSAT What strategies would you use to improve team performance What is KPI Why we are using Vlookup HLookup in Excel What is vendor management How would you resolve a dispute between two team members How do you involve team members in problem-solving How to handle Customer escalation What is conditional formatting why it s use Why we are using CountIF formula What is the difference between Countif Countifs How to calculate TAT How to remove time from Date in Excel What is PO

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