Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya cooperative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

We are seeking for an experienced HR Operations - Engagement Manager with 14+ years of relevant exposure to join our team. The successful candidate will help in driving the client engagement and satisfaction with HR Operations services through effective communication, support, and relationship management.

In this role you will play a key role in:

- Serve as the primary point of contact for level 2 escalations from client.
- Build and maintain strong relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution.
- Provide guidance and support to Team Members and Delivery Manager.
- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from various stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.




- Lead special projects and initiatives as assigned by senior management.

Your Profile

- Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
- Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
- Excellent communication skills, including written, verbal, and presentation skills.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Strong problem-solving skills and attention to detail.

What you''ll love about working here

- - Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- The Group reported 2024 global revenues of 22.1 billion.Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli./in-en.

📌 HR Operations - Engagement Manager (West Bengal)
🏢 Capgemini
📍 West Bengal