- Transition experience with 10+ years & above & Experience CEM (CX, Contact Center Transition)
- Transition Ownership: Part of the team to analyses client business processes and develops transition plan for identified processes
- Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines Drives the technology implementation & end to end transition solution
- Tracks and monitor onboarding of required resources and their related KT/ training Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders Collaborate with all internal teams to ensure all deliverables are met (Sourcing, Tech, Infra, Delivery, Quality)




- Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met Ensures completion of transition tollgate documents and related artefacts with support from Delivery Sets up weekly
- Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance
- Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase Overall responsible for the seamless transition of the program

Contact Person Hemalatha

Email [email protected]

📌 CEM Transition - Manager / Senior Manager / AGM (West Bengal)
🏢 Golden Opportunities
📍 West Bengal