Company: Sea GameX, Singapore Established: Aug 2024

Mode: Work from Office

Process: Chat Process

Shift: 9 Hrs. including 1 Hr. Break

Shift Type and week off: Rotational

Working: 6 Days

Job Title: Customer Service Representative

Job Responsibilities:

- Provide real-time support to players via live chat, and ticketing systems
- Handle inquiries related to account access, game rules, bonuses, promotions, and platform features
- Support gameplay-related issues, including technical errors and game interruptions
- Assist with payment-related cases such as deposits, withdrawals, and transaction verification
- Investigate and resolve player complaints efficiently while ensuring compliance with company policies
- Monitor and escalate technical or system issues to relevant departments
- Ensure all player interactions are handled within defined SLA and quality standards
- Maintain accurate records of customer interactions in CRM or support systems
- Identify recurring issues and report them to improve product and service quality
- Enforce responsible gaming policies and support fraud prevention procedures when required
- Maintain a professional, calm, and player-focused attitude in high-pressure situations




- Participate in shift rotations, including nights, weekends, and holidays if required

Requirements

Education & Experience

- College or University degree preferred
- Prior experience in Customer Service, iGaming Support, or Call Centre is an advantage
- Experience in Live Casino, Slot games, or gambling platforms is highly preferred

Skills & Competencies

- Excellent written English communication skills (mandatory)
- Strong problem-solving and analytical thinking abilities
- Ability to multitask and handle high-volume chat/ticket environments
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Jira, Freshdesk) is a plus
- Basic understanding of online gaming systems, especially casino products
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy

Personal Attributes

- Customer oriented mind-set with strong service attitude
- Quick learner with adaptability to system updates and game changes
- Responsible, disciplined, and reliable
- Team player with strong communication skills
- Willingness to work in a 24/7 shift-based environment

📌 Customer Service Representative (West Bengal)
🏢 AA Games
📍 West Bengal