Role & responsibilities

- Implement and monitor hospital quality improvement programs.
- Ensure compliance with accreditation standards such as National Accreditation Board for Hospitals & Healthcare Providers (NABH) or Joint Commission International (JCI), where applicable and faced atleast two NABH accreditations.
- Conduct internal quality audits and inspections.
- Monitor quality indicators, patient safety goals, and clinical outcomes.
- Investigate incidents, patient complaints, and root causes, and implement corrective actions.
- Train hospital staff on quality policies, infection control, and standard operating procedures (SOPs).
- Coordinate with different departments to improve processes and patient satisfaction.
- Prepare quality reports, documentation, and presentations for management.

Preferred candidate profile

- Bachelor's/Master's in Hospital Administration.
- Experience in hospital quality, NABH standards, audits, and patient safety.
- Knowledge of QA, SOPs, CAPA, RCA, and healthcare compliance.
- Solid communication, analytical, and problem-solving skills.
- Proficient in MS Excel, PowerPoint, and quality documentation.

📌 Assistant Manager - Quality (West Bengal)
🏢 Desun Hospital
📍 West Bengal