Position - Customer Support Representative (International Voice)

Experience - 0-5years

Location - Bangalore, Mumbai and Pune (All areas)

Shift - Rotational (Night Shifts)

Role - Contractual

Mode - Fully Work from Office

Interview - Versant + OPS

Salary - Max 60k for 4years experienced

Freshers Salary - 28k-30k CTC

Role & responsibilities

Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors




- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills

Experience Profile

- Prior international BPO work experience preferred
- Freshers acceptable

Personal Attributes

- Able to work on a adaptable basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed
- Results driven
- High standards of Integrity
- Attention to detail

Preferred candidate profile

Excellent English communication .

Minimum 1year experience is required from International (US, UK , Australian process) Voice

Voice Experience Mandate

Ready to work in Night shift with 5days working

Cabs will be provided for both sides - Pickup and Drop

Freshers may also Apply only 2025 and 2026 (BA, BCom, BBA, BMS)only.

📌 Customer Support Representative (Maharashtra)
🏢 eTeam
📍 Maharashtra