"> Job Description

Job Title: Forward Deployment Engineer (FDE)
Job Type : Full-time
Experience : 6+ years
Location: NCR

Position Overview:

The Forward Deployment Architect is our most senior customer-facing technical role. You will own design and solution of Ozonetel s most complex, high-value enterprise deployments designing systems that are scalable, resilient, and tightly aligned with each customer s long-term AI strategy.

Where a Forward Deployment Engineer builds and deploys, you design the blueprint. You will set technical standards for the deployment , work with team of FDEs, engage with C-level stakeholders, and design solution how Ozonetel s platform integrates into mission-critical enterprise environments.

Key Responsibilities:
Solution Architecture & Design

- Lead the architecture of large-scale, multi-system deployments involving telephony, CRM, data pipelines, AI/NLP, workforce management platforms and other business systems.
- Understand business requirements and map them into product and AI workflows.
- Guide internal teams on how AI-enabled workflows, copilots, assistants, and prompt-driven experiences should be designed and delivered.
- Support solution demos, workshops, customer discussions, and executive presentations when required.
- Define integration patterns, API design standards, and data flow architectures for enterprise customers with complex environments.
- Produce detailed architecture documents, solution design reviews, and technical proposals for strategic accounts.
- Evaluate customer infrastructure (cloud, on-prem, hybrid) and recommend deployment models that balance performance, security, and cost.
- Own technical risk assessment for every major deployment identify gaps before go-live, not after.





Pre-Sales & Strategic Engagement

- Partner with sales and account leadership on enterprise deals presenting solution proposals, answering deep technical questions, and building customer confidence.
- Conduct discovery workshops with customer CIOs, CTOs, and enterprise architects to understand business objectives and translate them into a technical roadmap.
- Author and review RFP/RFI responses for technically complex or regulated-industry accounts (BFSI, healthcare, government).
- Act as a trusted technical advisor to C-level customer stakeholders throughout the relationship lifecycle.
- Do the project effort estimation and costing

Deployment Practice Leadership

- Define and maintain the team s integration playbooks, design and solution templates, and reusable deployment frameworks.
- Conducting design reviews, pair-programming sessions, and post-deployment retrospectives.
- Establish and enforce quality standards for code, documentation, and handoffs across the deployment team.
- Drive continuous improvement in deployment velocity and customer time-to-value.
- Track project cost and ensure its in control
- Cross-Functional Influence
- Be the primary technical escalation point for critical production issues at tier-1 accounts.
- Bring structured, data-backed customer feedback to the product and engineering teams influencing roadmap prioritization.




- Collaborate with the security and compliance team to ensure deployments meet enterprise and regulatory requirements (ISO 27001, GDPR, RBI guidelines, etc.).
- Document solution and complex use cases that extend Ozonetel s internal knowledge base.

Required Skill Set:
Must-Have

- 6+ years of experience in software engineering, solutions architecture, or technical consulting with at least 2 years in a senior customer-facing role.
- Proven track record of architecting and delivering large-scale enterprise integrations involving multiple systems (CRM, ERP, data warehouses, messaging platforms).
- Deep expertise in REST APIs, event-driven architectures, webhooks, and middleware patterns.
- Strong prior experience in Python, Java, or Node.js; ability to write and review production-grade code.
- Hands-on prior experience with cloud platforms (AWS, GCP, or Azure) and enterprise infrastructure concepts (load balancing, HA, DR, VPNs).
- Robust prior experience with AI/NLP integrations chatbots, voice bots, sentiment analysis, or real-time transcription.
- Exceptional communication skills you can present a complex solution to a board and explain an API payload to a junior developer with equal clarity.
- Strong problem-solving mindset with both technical depth and business orientation

Good to Have

- Background in cloud telephony, VoIP, SIP, WebRTC, or contact center platforms (CCaaS).
- Experience in regulated industries: BFSI, healthcare, or government technology.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Forward Deployment Engineer (FDE) (Maharashtra)
🏢 Ozonetel Systems
📍 Maharashtra