Location: Nahur

Job Description

Operations Control & Quality Control (QC)

Role Title: Senior Manager

Operations Control & Quality Control

Function: Operations (Policy Issuance, Endorsements, Claims Support)

1. Role Purpose
Establish and manage a robust operations control and quality assurance framework across policy lifecycle processes ensuring accuracy, compliance, risk control, and superior customer experience.

Key Responsibilities:

A. Quality Control & Assurance
- Implement QC frameworks across underwriting, policy issuance, endorsement, and claims documentation.
- Conduct pre-issuance and post-issuance quality checks.
- Ensure adherence to KYC norms, documentation completeness, and accuracy.
- Identify defects and implement corrective actions.
- Maintain QC dashboards and scorecards.
B. Operations Control & Governance
- Define SOPs and enforce governance across operations.
- Ensure controls on issuance, endorsement, and financial processes.
- Drive audit readiness and implement maker-checker controls.
- Prevent fraud and operational leakages.
C. Compliance & Regulatory Adherence
- Ensure compliance with IRDAI, AML, KYC and DPDP norms.
- Embed compliance checks within operational workflows.
D. Process Excellence & Transformation
- Drive process improvements and automation initiatives.
- Collaborate with IT for workflow and QC automation.
E. Performance Monitoring & Reporting




- Track KPIs such as QC accuracy, rework rates, and TAT.
- Publish performance dashboards.
F. Stakeholder Management
- Collaborate with underwriting, claims, sales, and finance teams.
- Conduct training and process standardization initiatives.
G. Team Management
- Lead QC teams and monitor productivity and accuracy.
- Build team capability on insurance operations and compliance.

. Key Deliverables
- High QC accuracy and reduced process errors.
- Improved first-time-right ratio and customer experience.
- Reduced audit observations and compliance gaps.

Key KPIs
- QC Accuracy 98%
- Rework reduction 25%
- TAT adherence
- Reduction in complaints due to issuance errors

Qualifications & Experience
- Graduate/Postgraduate (MBA preferred)
- 8-5 years in General Insurance operations
- Experience in QC, audit, and process governance
- Knowledge of IRDAI regulations

. Skills & Competencies
- Analytical thinking
- Process orientation and governance
- Attention to detail
- Stakeholder management
- Data-driven decision making

. Preferred Experience
- Exposure to central operations and QC automation
- Six Sigma / Lean certification (preferred)

. Success Profile
- Robust governance mindset
- Focus on continuous improvement
- High alignment between operations, CX, and compliance

📌 Operations Control & Quality Control (Maharashtra)
🏢 Magma HDI General Insurance
📍 Maharashtra