Principal Responsibilities
- Understanding the products and services provided by the company
- Respond promptly and professionally to customer inquiries via email/call/ticketing tools
- Identify and assess customers needs to achieve satisfaction
- Establish and maintain good r elationship with customers by using positive language and interactive communication
- Provide accurate and complete information to customers
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Ability to explain complex concepts in a clearer and simpler manner to customers
- Excellent command over written and verbal English language
- Keep track of customer interactions
- Take the extra mile to engage customers
Job Requirements
- Proven experience in delivering high-quality customer support
- Strong call-handling abilities with excellent active listening skills
- Experienced in working with CRM software and customer service practices
- Excellent verbal communication and presentation skills
- Solid ability to multitask, prioritize tasks, and manage time efficiently
- Flexible and adaptable in responding to various customer situations
- Languages known: English and Hindi; proficiency in Tamil and Marathi is an added advantage
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Business Development Associate (Maharashtra)
🏢 ANDROMEDA
📍 Maharashtra
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