: Customer Care Representative-Associate (Maharashtra)

: Customer Care Representative-Associate (Maharashtra)

31 Jul
|
FedEx
|
Maharashtra

31 Jul

FedEx

Maharashtra

- Customer Support
- Hub Operations
- Account Creation
- Basic Process Onboarding
- Bookings
- Inquiry
- Providing Quotes
- Complaint Handling
- Issue Resolution
- Case Management
- Service Recovery
- Pro-active Prevention
- Claims Handling
- Escalated Issue Resolution
- Enquiry
- Enquiries (Ad Hoc)
- Basic Complaint Handling
- Basic Issue Resolution

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Interpersonal Skills;Written Verbal Communication Skills;Team Working Skills;Microsoft Office PC Skills;Problem Solving Skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 : Customer Care Representative-Associate (Maharashtra)
🏢 FedEx
📍 Maharashtra

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