Job Description: Customer Support Executive
Position: Customer Support Executive (Customer Success)
Location: Noida
Employment Type: Full time
Job Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Assist customers with product/service onboarding and guide them through the process.
- Build and maintain positive relationships with customers to ensure a seamless experience.
- Respond to customer queries and resolve issues within the defined timelines.
- Conduct regular follow-ups with customers to ensure successful service delivery and engagement.
- Maintain accurate customer records and update the CRM/system regularly.
- Collect customer feedback and share insights for process and service improvements.
- Prepare basic reports using MS Excel and maintain customer-related data.
- Ensure high customer satisfaction while meeting productivity and quality targets.
Eligibility Criteria:
- Graduation in any discipline is mandatory.
- Fresher to 1 year of experience in Customer Support, Customer Success, Telecalling, or a related field.
- Excellent Hindi communication skills with basic English communication (spoken and written).
- Basic knowledge of MS Excel and computer operations.
- Strong communication, customer handling, and relationship-building skills.
- Good problem-solving and active listening skills.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude, customer-centric mindset, and willingness to learn.
- Basic understanding of CRM software is an added advantage.
Working Hours:
- Shift: 9:00 AM to 6:00 PM
- Working Days: Monday to Saturday
- Weekly Off: Sunday