- Manage and mentor a team of up to 15 across job acquisition and client engagement
- Set monthly targets, run regular reviews, and coach toward consistent performance
- Build a culture of ownership and continuous improvement
2) Drive Job Acquisition
- Reach out to existing paid clients to activate dormant postings
- Onboard recent companies via free trial offers and convert them to active posters
- Own the outbound pipeline — calls, emails, IVR, campaigns
3) Build Smarter Processes
- Identify manual tasks and find ways to automate or streamline them
- Own SOPs — keep them current and ensure team adherence
- Spot process gaps early and implement corrective actions
4) Track and Report
- Define KPIs for job acquisition, client coverage,
and team productivity
- Build and maintain dashboards for leadership visibility
- Proactively flag risks and opportunities with clear action plans
5) Improve Quality
- Audit client calls and interactions regularly
- Give specific, timely feedback that improves conversion outcomes
- Raise the bar on client communication quality across the team
6) Grow the Team
- Run R&R; programs that motivate and retain high performers
- Plan team-building activities that strengthen collaboration
- Create development plans for high-potential team members