Role & Responsibilities

- Performing inbound calls/chat from wire transfer customers and agents.

- Take inbound calls per day from the customers.

- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.

- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.

- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.

- Processing customers orders and ensuring its accuracy and completion.

- Participating in continuous training sessions and sharing best practices.

- Show good oral and written skills for call escalation via call sheet completion or call escalation.

Preferred Candidate Profile

- Educational Qualification: Any Graduate (Result awaited can apply)





- Fresher graduates are eligible to apply

- Graduates with a minimum 1 year of International Voice experience are required.

- Excellent Written & communication in English.

- Should be comfortable in night shifts and rotational week offs.

- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.

- Working Model : 24*7 (work from Office)

- Candidate should be comfortable with relocation to job location- Noida

Perks and Perks

- Salary Range- 2.95 LPA - 4.0 LPA

- Free pick up and drop facility will be provided within 35 Kms from office address

- Medical Insurance

- Life Insurance

📌 Customer Service Executive (International Voice & Non Voice Process) (Uttar Pradesh)
🏢 Telus International
📍 Uttar Pradesh