Role Summary

We are looking for a ServiceNow QA Lead with ~8-10 years of experience (must have 4-6 years in ServiceNow) to drive end-to-end testing, own release-level quality, and lead QA activities for SmartApps

The role involves strong stakeholder engagement, QA governance, and ensuring high-quality, risk-free deliveries

Key Responsibilities

- Own end-to-end QA for releases test strategy, planning, execution, and sign-off
- Define and drive QA governance, standards, and best practices across projects
- Lead functional, regression, integration, and UAT testing cycles
- Validate ServiceNow configurations, customizations, and integrations
- Establish and drive test automation (ATF/Selenium) to improve coverage and efficiency
- Manage defect lifecycle and ensure timely resolution with development teams
- Perform data validation and ensure integrity across ServiceNow modules
- Provide test metrics, dashboards, and quality insights to leadership
- Handle stakeholder management work closely with business, product owners, and client teams for sign-offs and expectations
- Drive risk identification and mitigation related to quality and delivery timelines
- Support major releases, upgrades, and production validation

Skills Experience

- Strong experience in ServiceNow QA / Testing, with leadership exposure




- Deep understanding of ServiceNow platform and core modules (ITSM, CSM, etc )
- Hands-on with:
- Test strategy planning
- Automation tools (ATF preferred, Selenium, etc )

- Knowledge of ServiceNow configuration basics (workflows, scripting, integrations)
- Experience in Agile / Scrum delivery models
- Solid analytical, problem -solving, and communication skills

Certifications

- Mandatory: CSA (Certified System Administrator)
- Good to have: CSM / ITSM / other ServiceNow certifications
- Knowledge and/or micro-certification in at least one of the following:
- Customer Service Management (CSM) (preferred)
- Playbooks
- Flow Designer
- Now Assist / AI
- Platform Analytics
- Predictive Intelligence
- Service Portal
- Catalog Items
- Automated Test Framework (ATF)

JL9 Qualifications

- Acts as QA Lead for a module or project
- Owns quality outcomes and release readiness
- Drives stakeholder communication and sign-offs
- Mentors team members and promotes automation and best practices
- Provides proactive risk and quality insights to leadership

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow QA Lead (Uttar Pradesh)
🏢 DXC Technology
📍 Uttar Pradesh