Job Type: Full-Time
Shift & Week offs : US Rotational Shifts & Rotational offs
Experience: 1 to 6 years in International Customer Support (Voice)
Location: Noida & Gurugram
Working days : 5 days
Qualification : Graduates/Undergraduates
We are seeking dynamic and customer-focused professionals to join our International Customer Support team. The ideal candidate should possess excellent English communication skills, a customer-first mindset, and the ability to provide exceptional support to customers in the US market.
Key Responsibilities
- Handle inbound and outbound customer interactions via calls.
- Resolve customer inquiries, concerns, and service requests in a timely and professional manner.
- Deliver outstanding customer service while maintaining quality and productivity standards.
- Accurately document customer interactions and update CRM systems.
- Identify customer needs and provide appropriate solutions.
- Escalate complex issues to the relevant teams when necessary.
- Maintain a high level of professionalism and empathy during customer interactions.
- Meet individual and team performance metrics, including customer satisfaction and service levels.
Required Skills & Qualifications
- Excellent verbal and written communication skills in English.
- Strong interpersonal, listening, and problem-solving abilities.
- Ability to communicate confidently with international customers.
- Basic computer proficiency and familiarity with CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in US shifts/Night shifts.
What We Offer
- Competitive salary package.
- Performance-based incentives.
- Career growth and advancement opportunities.
- Comprehensive training and development programs.
- Agile and collaborative work environment.
Apply Now!!
Interested candidates can share their updated resume on whatsapp.