- 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
- Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
- Solid analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to drive independent case resolution and support process improvements.
- Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
- Willingness to work in a 24x7 environment.
Your Profile
Required Skills
- Excellent verbal and written communication in English.
- Strong customer handling and escalation management skills.
- Analytical thinking and problem-solving ability.
- Attention to detail and accuracy.
- Time management and multitasking skills.
- Ability to work independently and in a team environment.
- Basic understanding of healthcare claims and insurance processes (preferred).
Educational Qualification
- Graduate in any discipline.
Work Location Shift
- Work from Office and Work from Home
- Noida
- Flexible to work in a 24x7 rotational shift environment
Experience Range:
- 2-4 Years
What you''ll love about working here
For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.