31 Jul
|
ISON XPERIENCES
|
Uttar Pradesh
31 Jul
ISON XPERIENCES
Uttar Pradesh
Role & responsibilities
- Handle inbound and outbound calls, emails, or chat interactions with international customers.
- Provide accurate information about products, services, and company policies.
- Resolve customer queries and complaints in a qualified and timely manner.
- Maintain a high level of customer satisfaction through excellent communication and service.
- Document customer interactions and update records in CRM systems.
- Escalate complex issues to the appropriate team when necessary.
- Meet key performance indicators (KPIs) such as quality, productivity, and customer satisfaction.
- Follow company policies, data security guidelines, and international compliance standards.
- Collaborate with team members and supervisors to improve service quality.
- Adapt to different customer needs and work effectively in rotational or night shifts, if required.
📌 International Sales Executive (Uttar Pradesh)
🏢 ISON XPERIENCES
📍 Uttar Pradesh