- Troubleshoot hardware and software problems using various diagnostic tools and techniques.
- Provide Level 2 desktop support to end-users, troubleshooting and resolving technical issues related to desktops, laptops, printers, and other peripherals.
- Configure Outlook email clients for optimal performance and ensure seamless integration with other applications.
- Perform OS installations on Windows platforms as required.
- Collaborate with team members to resolve complex technical issues that require escalation.