- Provide Level 1 desktop support to end-users, troubleshooting hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Configure Outlook email clients for users on Windows operating systems.
- Troubleshoot common hardware problems including printer issues using various diagnostic tools.
- Perform OS installations (Windows) and perform basic networking tasks such as configuring wireless networks.
- Collaborate with higher levels of support teams when complex issues arise.