(Summarize in one statement why the job exists; and how it contributes to the overall objective of the company)
Drive the team and help them with the business knowledge. Engage with business users to understand current
requirements / enhancements / bugs / issues etc. related to their line of business and provide for technical solutions to fulfil the
desired requirements.
3. PRINCIPAL ACCOUNTABILITIES
1. Team Management
Planning and organizing work among team members
Keeping a track of work done by individual team members
Identifying the areas of improvement for individuals in the team and plan for trainings if required.
2
Setting objectives, give timely feedback and perform appraisals for the team.
Keeping the team motivated and rewarding the individuals for good work done.
2. Project Planning and Process enhancement
Handling multiple projects while planning the deliverable in correct priority.
Overseeing each project through its complete life cycle to ensure timelines are met.
Ensuring the quality of product being delivered as per the requirements.
Keeping a track of work being done and in progress in a tool name JIRA.
Understanding the problems areas during the life cycle of the project and provide for a resolution or work around.
Identifying the areas of improvement in the current application technically or process wise.
3. Interaction with Business Users
Attending calls to understand the business user requirements (enhancements/bugs/issues).
Giving process walkthrough for the new enhancements to business users before deployment to UAT.
Understanding the process flow for any new requirement and guiding team to implement the same.
4. Vendor Management
Engage with multiple vendors for partnership on Implementation of the project
Review performance
4. MAJOR CHALLENGES
Incorporation of New Technologies
5. DECISIONS
(Key decisions which the role needs to escalate to superior)
Whenever approval is required for procurement of a new license or a software tool.
In case of project schedule slippage or technical help required from a resource of another vertical.
Other Dimensions (FY 20)
Total Team Size: NA
Number of Direct Reports: 0
Number of Outsourced employees: 0
Number of Vendors Managed: 0
6. SKILLS AND KNOWLEDGE
Educational Qualifications
a) Qualifications
Minimum Qualification required: B.Tech / B.E degree in technology
Qualifications preferred: B.Tech
b) Work Experience
Minimum 0-2 years of experience.
Relevant 0-2 yrs of experience in Salesforce
BFSI domain experience along with salesforce expertise.
Must have good communication skills and should be able communicate clearly with business and the team.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.