JOB PROFILE

Job title : Customer Service Assistant

Reward level : Associates 2

Reporting to : Commercial Manager/ Store Manager

Qualification :

- Essential
- Preferred

Minimum 12th Pass

Any Graduate

Key Deliverables

(Essential functions & Responsibilities of the Job)

:

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

1. Customer Service:

- Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
- Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

2. Store Standards:

- Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
- Proper Product Handling:



Ensure products are handled carefully and organized correctly on the shelves.

3. Basic Operations:

- Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
- Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

4. Growth & Learning:

- On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Assistant (Delhi)
🏢 MARKS & SPENCER (M&S)
📍 Delhi