Location: Netaji Subhash Place (NSP), Delhi, India
Working Days: Monday to Saturday
Working Hours: 9:00 AM 6:00 PM
Company: Weldots
About Weldots
Weldots is a fast-growing eCommerce company founded in 2020, operating across multiple brands including Weldots, Auriglo, Bugario, and NeonDecors. With a solid focus on product quality and customer satisfaction, we have served 1+ million customers across India and continue to scale rapidly.
Job Summary
We are hiring a Calling Executive to support our eCommerce operations by handling customer calls related to order confirmation, delivery coordination, and issue resolution. The ideal candidate should be confident in communication, customer-focused, and comfortable working in a fast-paced office environment.
This role plays a key part in ensuring smooth order processing and reducing cancellations and RTOs.
Key Responsibilities
Customer Calling
- Make outbound calls for recovering abandoned cart orders, order confirmation, address verification, and delivery coordination.
- Handle inbound customer calls related to order status, delivery timelines, and basic support queries.
- Follow up with customers for pending confirmations or unresolved issues.
Order & CRM Updates
- Accurately update call outcomes, remarks, and customer details in CRM or internal systems.
- Coordinate with operations, warehouse,
and logistics teams to resolve customer concerns.
- Escalate complex issues to the relevant team when required.
Customer Experience & Quality
- Maintain a polite, professional, and customer-friendly tone on all calls.
- Clearly communicate company policies related to orders, shipping, and returns.
- Work towards improving customer satisfaction and minimizing order cancellations.
Qualifications & Skills
Required Qualifications
- Minimum 12th pass (Bachelor’s degree preferred).
- 0–2 years of experience in telecalling, customer support, or a similar role.
- Strong verbal communication skills in English
- Basic computer knowledge and comfort with calling tools or CRM systems.
- Good listening skills, patience, and problem-solving ability.
Preferred Skills
- Prior experience in eCommerce or D2C calling (order confirmation / delivery calls).
- Ability to handle high call volumes efficiently.
- Detail-oriented and well-organized.
- Comfortable working from the office at NSP and coordinating with internal teams.
Work Environment
- Office-based role at Netaji Subhash Place (NSP), Delhi.
- Fast-paced eCommerce setup requiring adaptability and a customer-first mindset.
Weldots is an equal opportunity employer and values clear communication, ownership, and professionalism.
📌 Customer Service Representative (Delhi)
🏢 Weldots
📍 Delhi