Analyze, plans and implement process improvement needs. Evaluate and models existing processes. Organize and facilitate cross-functional projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collect data to identify root cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including members, to build projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.

You will report to Team Lead Business Process Analyst

Your Responsibilities:

- Transition Processes Delivers highest level of service quality to our internal external customers promptly
- Perform Process transition ensuring low effort experience for all stake holders
- Create Process flow charts, Standard processes operating instructions
- Define agreed SLA, TAT of all newly transition processes
- Manage customer experience by providing faster resolution, effortless experience, and better customer connect
- Demonstrate influential communication skills in a multi-channel contact setting (phone, email, chat, service tickets).




- Assure change management practices are followed, including communication, training, documentation development.

The Essentials - You Will Have:

- A business, engineering or IT related bachelors degree
- 1+ years of experience in sales operations, role supporting a sales organisation or implementing sales incentive projects
- Familiarity with Sales Incentive processes
- Must have, ability
- With an ability to explain complex concepts simply to different
- Experience with Anaplan and Anaplan Model Building
- 1+ years of experience
- Experience of Microsoft excel (can maintain complex spreadsheets) or Access
- Translate 2D spreadsheet model into multi-dimensional technologies

The Preferred - You Might Also Have:

- Bachelors Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable.
- Knowledge of Power BI

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Process Analyst (Delhi)
🏢 Rockwell Automation
📍 Delhi