Role & responsibilities

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of

the company, the employee that will provide the best customer experience to your

clients. We make sure we get the best of the best, after all, we are a ridiculously good

company so we make sure our employees are top notch. So come on, now we need

your full concentration because its time to imagine what its like being a Quality Analyst

at TaskUs.

As a Quality Analyst, you will provide world-class service to your clients in an accurate,

efficient and respectful manner on every call as measured by different performance

metrics. You must always strive for Positive Customer Satisfaction and Experience and

ensure that all calls are handled professionally based on the Quality Guidelines set by

the Client. You will meet and exceed client mandated KPI's (Key Performance

Indicators). You must also ensure consistent performance based on a continuous

improvement model. What else? You must also ensure that all login and Passwords

(both Internal & External) are kept confidential. You must also participate in all Internal

and External mandated trainings and/or seminars. You must have knowledge,

understanding, and compliance with TaskUs policies and procedures. Also, you must

maintain knowledge of the functional area and company policies and procedures. You

will also provide feedback to management concerning possible problems or areas of

improvement.



You will also perform other duties as assigned by management.

So, do you have what it takes to become a Quality Analyst?

Requirements:

What exactly are we looking for?

Well, we need someone with college or vocational school graduation as a qualification

and whos willing to work on cyclical schedules. So if you have at least 1 year of

working experience in the related field of BFSI. Have experience on phone, email,

and live chat support? Thats a plus! Meanwhile, do you have experience in Customer

Service, Sales, Billing, Collections

and Technical Support? Even better!

Were looking for someone who has strong verbal and written communication and

comprehension skills. Someone whos computer literate and proficient in the use of

Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at

least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

We need someone with good problem solving and critical thinking skills with a focus on

issue resolution and customer satisfaction. A person who’s resourceful, able to

multitask and has high attention to details will be a great addition to the team.

If you’re someone who’s self-motivated and able to work independently as well as

contribute to cross-functional and global teams, is flexible and has the ability to quickly

adjust to frequent process and information changes, and can work under pressure --

then TaskUs is for you.

📌 Quality Analyst (Uttar Pradesh)
🏢 TaskUs
📍 Uttar Pradesh