IMPORTANT - READ FULLY BEFORE APPLYING: Start your application message with the word INDIGO. Applications that do not begin with INDIGO will not be read.

Global Realty Services USA is a commercial real estate brokerage based in New York. We are hiring ONE sharp, well-spoken assistant to handle our inbound leads and phone calls and run our back-office workflows so our brokers can stay on deals. This is a long-term, full-time, work-from-home role on US Eastern hours (approx 9:00 AM - 6:00 PM ET; night shift in India). You will speak with US-based leads on the phone every day, so clear, confident spoken English is essential. You will NOT negotiate deals - you handle first contact, qualify leads, and route them to the right broker.

Role & responsibilities:

- Answer inbound calls on RingCentral, qualify leads, and log them in our CRM

- Follow up with leads on a set cadence (calls + emails) using our scripts

- Schedule showings and calls between leads and our brokers

- Data entry into our property, deal, and invoice trackers (Excel + Notion)

- Sort and organize our email inbox; prepare property listings and marketing flyers from source material





- Generate invoices and keep our numbering log clean

Preferred candidate profile:

- Excellent SPOKEN English - explicit, neutral, and confident on the phone with US callers (the #1 requirement)

- Excellent written English and strong Excel / Google Sheets

- 2+ years in a voice process, ISA, customer support, or back-office role serving US/international clients

- A quiet workspace, a headset, and reliable high-speed internet with backup power/internet

- Able to work US Eastern hours long-term (this is a phone role)

How to apply (follow exactly - we are testing whether you can):

1. Start your message with INDIGO.

2. In 3-4 sentences, describe a role where you spoke with customers on the phone in English and how you handled it.

3. Confirm you can work US Eastern hours and describe your internet + backup setup.

4. List your Excel/Sheets and any CRM/VoIP experience in one line.

We pay for the test task and the paid one-week trial. We are hiring one excellent person and will take our time to find them.

📌 Real Estate Lead & Operations Assistant (US Voice Process) (New Delhi)
🏢 Global Realty Services Usa
📍 New Delhi