Role & responsibilities

- Operate and continuously improve the ServiceNow CMDB and CSDM framework.
- Drive CMDB governance, certification, and audit readiness activities.
- Ensure CMDB data quality through Completeness, Correctness, and Compliance (3Cs).
- Partner with infrastructure, application, architecture, and service management teams to maintain accurate service models.
- Manage onboarding of Business Applications, Application Services, Technical Services, and related CSDM entities.
- Establish and monitor CMDB health KPIs and data quality metrics.
- Support Service Mapping, Discovery, integrations, and relationship governance.
- Define and enforce CI ownership, certification, and lifecycle management processes.
- Lead remediation initiatives for stale, orphaned, duplicate, and non-compliant CIs.

CMDB Governance & Operations

- Own day-to-day administration and operational management of the ServiceNow CMDB.
- Drive operationalization and continuous maturity of the Common Service Data Model (CSDM).
- Establish and maintain CMDB governance processes, standards, policies, and controls.
- Define, track, and report CMDB health KPIs across business units.
- Lead Configuration Management governance forums and stakeholder reviews.
- Ensure adherence to Configuration Management and ITIL/SACM best practices.
- Manage CI lifecycle processes including creation, modification, certification, retirement, and archival.
- CMDB Workspace Management: Administer and optimize all capabilities within CMDB Workspace, Manage and monitor:
- CMDB Health
- Data Manager
- Data Certification
- Query Builder
- CI Class Manager
- CMDB Dashboard & Analytics
- Duplicate Management
- Data Foundations
- CMDB Data Manager Policies
- CMDB Remediation Tasks
- Develop dashboards and executive scorecards for CMDB performance and compliance.
- Identify and remediate duplicate, stale, orphaned, and non-compliant configuration items.
- Implement and monitor CMDB data quality improvement programs.

CMDB Health & Data Quality

- Manage Completeness, Correctness, and Compliance (3C) initiatives.




- Monitor CMDB Health metrics and define remediation plans for underperforming CI classes.
- Establish automated controls for data quality improvement.
- Drive periodic audits and quality assessments.
- Develop data quality scorecards and performance trends.

Data Certification Management

- Implement and manage CI ownership and certification processes.
- Coordinate certification campaigns with application, infrastructure, and service owners.
- Monitor certification completion rates and compliance metrics.
- Drive exception management and governance escalation processes.

Data Manager Administration

- Manage CMDB Data Manager policies, archival rules, and lifecycle governance.
- Define retention and aging policies for CIs.
- Ensure data hygiene and CMDB sustainability through proactive cleanup initiatives.

Query Builder & Reporting

- Build complex CMDB relationships and impact analysis queries using Query Builder.
- Support reporting requirements for Change, Incident, Problem, Asset Management, and Audit teams.
- Create reusable templates and reports for operational and executive stakeholders.

CSDM Operationalization

- Drive onboarding and maintenance of:
- Business Applications
- Application Services
- Technical Services
- Business Services
- Service Offerings
- Business Capabilities
- Information Objects
- Govern CSDM compliance across the organization.
- Work with architecture and application teams to ensure proper service model alignment.
- Support enterprise-wide CSDM adoption initiatives.

Service Mapping Workspace Administration

- Manage Service Mapping Workspace and associated operational processes.




- Maintain service maps for critical business and technical services.
- Monitor service mapping health and mapping completeness.
- Troubleshoot mapping failures and discovery dependencies.
- Ensure service maps accurately represent production environments.

Service Mapping Operations

- Configure and manage:
- Service Mapping Workspace
- Service Map Management
- Application Service Mapping
- Pattern-Based Discovery
- Entry Point Management
- Traffic-Based Mapping
- Service Mapping Health
- Map Validation
- Dependency Mapping
- Service Mapping Dashboards
- Partner with infrastructure and application teams to onboard new services.
- Manage service mapping governance and operational standards.
- Support impact analysis through accurate CI relationship modeling.

Discovery, IRE & Integrations

- Support Discovery and Service Mapping operations.
- Manage Identification and Reconciliation Engine (IRE) policies.
- Resolve reconciliation and duplicate CI issues.
- Ensure integrity of integration feeding CMDB.
- Collaborate with infrastructure, cloud, monitoring, and asset management teams.

Required Skills

ServiceNow Platform Expertise

- 5+ years of hands-on experience with ServiceNow CMDB.
- Strong experience with Configuration Management Database architecture and administration.
- Deep knowledge of ServiceNow CSDM (v4.x/v5.x preferred).
- Experience managing enterprise-scale CMDB environments.
- CMDB Workspace Expertise Hands-on expertise with CMDB Workspace which includes CMDB Health,Data Manager, Data Certification, Query Builder and so on
- Service Mapping Expertise Solid hands-on experience with Service Mapping Workspace, Application Service Modeling, Business Service Modeling and so on

Technical Skills

- ServiceNow Discovery
- Service Mapping
- IRE (Identification and Reconciliation Engine)
- MID Server Administration
- Cloud Discovery (Azure/AWS)
- Event Management integrations
- Monitoring tool integrations
- Relationship Management
- Data Modeling

Job code: 419652

📌 Servicenow Developer (Telangana)
🏢 Tata Consultancy Services
📍 Telangana