- Own customer interactions across email, phone, and WhatsApp, Troubleshoot, and resolve product issues;
- escalate to product or engineering when needed, Write short knowledge articles to reduce repeat tickets.
- Follow up until the customer is satisfied and track basic support metrics (first response time, resolution time, CSAT).
- Coordinate with product, marketing, engineering, and ops to close feedback loops.
📌 Technical Customer Support Professional (Delhi)
🏢 Avishkaar
📍 Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.