Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

Key Responsibilities:

- Monitor and manage incoming tickets, ensuring all incidents and service requests are logged, categorized, and prioritized appropriately.

- Accurately determine issue severity and complexity to classify as Level 1 or Level 2.

- Escalate unresolved issues to higher-level teams or external vendors while maintaining ownership until resolution.

- Issue Triage and Resolution:

- Conduct initial investigation and root-cause analysis for reported incidents.

- Troubleshooting and Analysis:

- Diagnose technical and functional issues in modules including AP, AR, GL, FA, HR, Banking, and others.

- Customer Communication:

- Maintain professional and timely communication with users, keeping them informed about issue progress and resolution timelines.

- Translate technical findings into user-friendly language to ensure clarity.

As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity,



and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Who You Are

Required Technical and Professional Expertise

- 3-4 years of experience in a Support Analyst or similar role.

- Proven experience in ERP system support, particularly Maconomy.

- Comprehensive knowledge of Maconomy Financials modules, including:

- Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Fixed Assets (FA), Human Resources (HR), Sales Orders, Timesheets, Expenses, Contract Management, Subscriptions, Reporting, and Banking.

- Hands-on experience with ticketing and incident tracking systems (e.g., ServiceNow, Jira).

- Familiarity with ITIL best practices and frameworks.

Preferred Technical and Professional Experience

- ITIL Foundation Certification or equivalent.

- Training or certification in Maconomy Financials is an added advantage.

- Skilled in creating clear, user-friendly documentation and reports.

- Excellent verbal and written communication skills for engaging with technical and non-technical stakeholders.

- Solid analytical skills to identify root causes and implement effective solutions.

- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. Certification in one or more of the hyperscalers (Azure, AWS, and Google GCP) - otherwise, you can obtain certifications with Kyndryl. Experience with DevOps tools and modern engineering practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Maconomy SME (Telangana)
🏢 Kyndryl
📍 Telangana