Key Responsibilities:

1. Hard Services Management (Technical Operations):
- Oversee operations and maintenance of allcritical engineering systems, including:
- HVAC systems (chillers, AHUs, FCUs)
- Electrical systems (HT/LT panels, transformers, UPS, DG sets)
- Plumbing systems, STP/ETP, water management
- Fire life safety systems (hydrants, sprinklers, alarms)
- Building Management Systems (BMS)
- Ensurepreventive and predictive maintenance programsare implemented and tracked.
- Maintainzero downtimefor critical systems through proactive monitoring.
- ManageAMC contracts, vendor SLAs, and performance reviews.
- Lead energy optimization and cost reduction initiatives.

- Soft Services Management:

- Manage housekeeping, pest control, landscaping, faade cleaning, and waste management.
- Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas.
- ImplementSOPs and service benchmarksfor consistent service delivery.
- Conduct regular audits and drive continuous improvement.
- Overseecafeteria operations and vendor performance(if applicable).

- Workplace Experience, Events Client Visits:

- Plan and executecorporate events, leadership visits, and town halls.
- ManageVIP visits, audits, and client walkthroughsensuring world-class experience.
- Coordinate workspace readiness, branding, and hospitality services.
- Ensure seamlessmeeting room management and space utilization.
- Drive initiatives to enhanceemployee experience and engagement.

- ESG (Environmental, Social, Governance) Sustainability:

- Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001.
- Drive programs on:
- Energy efficiency and carbon footprint reduction
- Waste segregation and recycling
- Water conservation
- Track and report ESG KPIs and metrics.




- Support sustainability certifications such asLEED / IGBC / WELL.

- CSR (Corporate Social Responsibility):

- Coordinate CSR initiatives such as:
- Community outreach programs
- NGO partnerships
- Donation drives and employee volunteering
- Ensure alignment with company CSR strategy and compliance requirements.
- Track CSR impact and reporting metrics.

- Compliance, Risk Governance:

- Ensure adherence to allstatutory and regulatory requirements, including:
- Fire safety norms
- Electrical safety compliance
- Labor laws and vendor compliance
- Maintain alllicenses, permits, and audit documentation.
- Conduct internal audits and support external audits (ISO, ESG, statutory).
- DriveBusiness Continuity Planning (BCP)and emergency preparedness.

- Vendor Builder Management:

- Manage relationships with:
- Landlords/builders/developers
- Facility vendors and service providers
- Oversee lease compliance and coordinate with builders on:
- Fit-outs and handovers
- Infrastructure issues
- Ensure vendor SLAs, KPIs, and contractual obligations are met.

- Work Order Asset Management:

- ManageCMMS/CAF toolsfor:
- Work order tracking and closure
- Preventive maintenance scheduling
- Asset lifecycle management
- Ensure timely resolution of service requests.
- Maintain asset registers and documentation.

- Financial Budget Management:

- Prepare and managefacility budgets (OPEX CAPEX).




- Track expenses, identify cost-saving opportunities, and optimize spend.
- Manage procurement processes and vendor negotiations.
- Ensure adherence to financial controls and audit requirements.

- People Management Leadership:

- Lead and manage a team of:
- o Engineers
- o Supervisors
- o Soft service staff
- Drive performance management, coaching, and development.
- Ensure high levels ofteam engagement and productivity.
- Manage staffing, rostering, and manpower planning.

- Stakeholder Management:

- Act as akey interface between business units, leadership, and vendors.
- Build solid relationships with internal stakeholders to understand requirements.
- Provide regular MIS reports and dashboards to leadership.
- Handle escalations and ensure high stakeholder satisfaction.

- Training Capability Development:

- Conduct training programs for:
- o Safety and emergency response
- o SOP adherence
- o Technical skill enhancement
- Ensure all staff are trained on compliance and operational standards.
- Drive awareness programs on ESG, safety, and workplace policies.

- Safety, Security Business Continuity:

- (Additional critical area often missed adding this as a strong differentiator)

- Ensure implementation ofEHS (Environment, Health Safety)standards.
- Conduct mock drills (fire, evacuation, disaster recovery).
- Oversee physical security systems and protocols.
- Develop and maintainBCP plans and crisis management frameworks.

- Key Performance Indicators (KPIs):

- SLA adherence and service delivery quality
- System uptime and maintenance compliance
- Cost optimization and budget adherence
- ESG targets and sustainability metrics
- Audit scores and compliance levels

📌 Program Manager - Admin (Telangana)
🏢 R1 RCM
📍 Telangana