Job description

Greetings from Infosys BPM Ltd.,

Walk-in Drive for Retail Banking - Fraud & Consumer Lending Operations for Hyderabad. Please walk-in for the interview on 25th July 2026 in Hyderabad.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249900

Interview details:

Interview Date: 25th July 2026

Interview Time: 9:30 AM to 12:30 PM IST

Interview Venue:

B12, Ground Floor, Infosys Limited, Opp ISB,

Gachibowli, Hyderabad -502032

Please find below Job Description for your reference:

Job Location: Hyderabad

Qualification: Any Graduates - Full time Graduates

Experience: 2 - 4 Years

Notice Period: 0-15 days (will not allow anyone with 30, 60 days or 90 days notice)

Shift Timings: Night shift and rotational week offs.

Job Level: 3A

Designation: Process Specialist

Job Description Summary:

Minimum 2+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance.

Role Overview

The Process Specialist will act as a Subject Matter Expert (SME) for Consumer Lending Servicing, managing complex monetary and nonmonetary transactions, exception handling, and escalations while supporting process stability and quality.

Key Responsibilities

- Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
- Act as SME for reconciliation issues, rejects, suspect transactions, and system repair queues.




- Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows.
- Perform secondary reviews and quality checks on highrisk or sensitive transactions.
- Manage client escalations, internal queries, and audit clarifications related to servicing.
- Support process documentation, SOP updates, KT, and training inputs for JL2A associates.
- Identify trends, gaps, and automation opportunities to improve servicing efficiency.
- Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
- Conduct training for new joiners.
- Perform regular quality checks.
- Allocate cases based on complexity, priority, and team capacity to optimize productivity.
- Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
- Provide on-the-spot coaching and mentoring to enhance team capability.
- Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
- Conduct training for new joiners.
- Perform regular quality checks.
- Allocate cases based on complexity, priority, and team capacity to optimize productivity.




- Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
- Provide on-the-spot coaching and mentoring to enhance team capability.

Experience & Skills

- 2 - 4 years of experience in Consumer Lending Servicing / Loan Operations.
- Robust handson exposure to monetary transactions, account maintenance, and exception handling.
- Good understanding of servicing reports, reconciliation, and compliance controls.
- Robust analytical, problemsolving, and stakeholder communication skills.

Required Skills

- Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
- Strong knowledge about fraud trends and downstream impacts.
- Ability to mentor new joiners and enhance their skill set.
- Analytical mindset with problem-resolution capability.
- Good knowledge about MS office.
- Good communication skills (written & verbal).
- Flexible working in US shift (rotational shift).

Preferred Background

- US Consumer Lending Servicing experience (Monetary and Non- monetary services)

Not Suitable Profiles

- Finance & Accounting (F&A;)
- Accounts Payable / Accounts Receivable (AP / AR)
- Claims processing
- Fraud operations
- Generic insurance or pure accounting profiles

Documents to carry:

- Carry 2 printout of your updated resume.
- Carry any 2 photo identity proof (PAN card/Driving License/Voter ID card/ Passport)
- All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem wise marksheet, CMM. Provisional and Original Degree)

Pointers to note:

- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restriction.
- Original Government ID card is must for security clearance.

Thanks & Regards,

Infosys Recruitment Team.

📌 Process Specialist (Telangana)
🏢 Infosys BPM
📍 Telangana