- Receive and register service requests and complaints. Through My gate application
- Assign work orders to the concerned maintenance team.
- Track complaint status and ensure timely resolution.
- Coordinate with housekeeping, electrical, plumbing, security, and other facility teams.
- Follow up with users to confirm issue closure.
- Escalate unresolved issues to the Facility Manager.
- Maintain complaint records and prepare basic MIS reports.
- Provide qualified customer support and ensure service quality.
📌 Help Desk Executive (Telangana)
🏢 AERUO Welfare society
📍 Telangana
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