Oracle Senior Support Consultant Healthcare Domain

Experience: 7–15 Years
Location: Hyderabad / Bangalore
Employment Type: Full time
Notice Period: Immediate Joiners Preferred (0–15 Days)

Job Summary

We are looking for an experienced Oracle Senior Support Consultant with a strong background in the Healthcare domain to provide application support, production support, incident management, and operational excellence for Oracle-based enterprise applications. The ideal candidate should have experience supporting healthcare organizations, resolving critical production issues, coordinating cross-functional teams, and ensuring high system availability and customer satisfaction.

Key Responsibilities

- Provide L2/L3 production and application support for Oracle applications.
- Manage incidents, service requests, defects, and problem tickets from identification through resolution.
- Perform incident analysis, troubleshooting, root cause analysis (RCA), and issue resolution.
- Coordinate change management, release management, deployments, and production support activities.
- Monitor application health, system availability, and operational performance.
- Ensure compliance with SLAs, operational procedures, and governance standards.
- Collaborate with technical, functional, infrastructure, database, and business teams to resolve complex production issues.
- Support application enhancements, upgrades, patches, and maintenance activities.
- Prepare service reports, operational dashboards, documentation, and executive status updates.
- Identify recurring issues and drive continuous service improvement initiatives.
- Mentor junior support engineers and provide technical guidance.

Required Skills





- 7–15 years of IT experience with strong Application Support or Production Support experience.
- Hands-on experience supporting Oracle applications such as Oracle Fusion, Oracle EBS, Oracle Database, or Oracle Cloud applications.
- Strong experience in Incident Management, Change Management, Problem Management, and Release Management.
- Experience with ITSM tools such as ServiceNow, Jira, Remedy, or similar.
- Strong SQL and PL/SQL knowledge for troubleshooting and data analysis.
- Excellent analytical, troubleshooting, communication, and stakeholder management skills.
- Experience supporting mission-critical production environments.

Mandatory Domain Experience

- Healthcare domain experience is mandatory.
- Experience supporting healthcare providers, hospitals, healthcare insurance, life sciences, pharmaceutical organizations, or other healthcare IT environments.
- Good understanding of healthcare business processes, healthcare applications, EMR/EHR systems, or healthcare operations.

Preferred Skills

- Oracle Fusion Applications.
- Oracle EBS.
- Oracle Cloud Infrastructure (OCI).
- Oracle Database Administration basics.
- ITIL Foundation / ITIL Certification.
- Cloud Platforms (OCI, Azure, or AWS).
- Production Support and Operational Governance.

Qualification

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Mandatory Skills

- Oracle Support
- Oracle Fusion / Oracle EBS
- Healthcare Domain
- Production Support
- Incident Management
- Change Management
- Problem Management
- SQL / PLSQL
- ServiceNow
- ITIL
- Root Cause Analysis (RCA)
- Stakeholder Management

Employment Type: Full-Time
Location: Hyderabad / Bangalore
Notice Period: Immediate to 15 Days Preferred

Email: [email protected]

📌 Oracle Senior Support Consultant Healthcare Domain (Telangana)
🏢 Innominds Software
📍 Telangana