Role:

We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Shared Support Engagement model for our Salesforce practice. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments. This role begins as an independent contributor, eventually evolving into a team-building and capability leadership position responsible for establishing a strong offshore support team skilled in Salesforce administration, analysis, and solutioning.

Must Have Qualifications

- Minimum 8 years of total Salesforce experience.
- At least 2 years of experience working in a Shared Support / AMS / Multi-Customer Support environment.
- Strong functional understanding across Sales Cloud, Service Cloud, Experience Cloud.
- Strong technical background: Apex, LWC, Flows, Integrations, Admin configuration, Security Model.
- Demonstrated analytical and problem-solving excellence.
- Solid communicator comfortable interacting with customer stakeholders.
- Shared Support Leadership
- Lead day-to-day operations of Salesforce shared support engagements spanning multiple customers.
- Own intake, triage, scoping, backlog management, and prioritization.
- Ensure high-quality, timely resolution of issues, enhancements,



and small-scale solutions.
- Drive a consulting-led experience for all customers participating in shared support.
- 2. Salesforce Solution Design & Delivery
- Assess incoming issues/enhancement requests and determine the best-fit approachwith a functional-first mindset using declarative tools.
- Apply Salesforce recommended practices to design scalable, maintainable solutions across Sales, Service, and Experience Clouds.
- Provide technical oversight and guidance for cases requiring programmatic intervention (Apex, triggers, flows, LWC).
- Serve as the final escalation point for complex cases.
- 3. Functional Expertise (60%)
- Deep expertise in Salesforce's declarative capabilities (Flows, Process Automation, Configuration).
- Strong command over Sales Cloud, Service Cloud, Experience Cloud.
- Ability to translate business requirements into functional designs quickly and clearly.
- 4. Technical Acumen (40%)
- Solid understanding of Apex, integration patterns, and platform limitations.
- Ability to troubleshoot technical breakdowns, guide developers, and ensure architectural hygiene.
- 5. Secondary Skills (Preferred)
- Working knowledge of Salesforce CPQ and Field Service.
- Experience designing or supporting quote-to-cash or field operations workflows.

📌 Salesforce Solution Architect (Telangana)
🏢 Apps Associates
📍 Telangana