D365 CRM Technical Consultant.

Location: Hyderabad/ Bangalore

Shift Timings:

Aus 5.30 to 2.30 PM

India General shift

UK – 2 PM – 11 PM

Job Description

Job Summary & Responsibilities:•

6-10 years' hands-on experience in Microsoft Dynamics 365 Marketing/ Customer Insights Journeys (Real-Time Marketing) implementation and support.• Solid expertise in designing and configuring customer journeys, segments, triggers, email/SMS channels, personalization, and consent management.• Proven experience with Copilot capabilities, AI-assisted content creation, and marketing automations within D365 and Power Platform ecosystem.• Ability to perform functional analysis work with business stakeholders to gather requirements, translate them into scalable solutions,



and drive end-to-end delivery.• Hands-on experience with integration patterns (APIs, Dataverse, Power Automate) and aligning marketing journeys with CRM (Sales/ Service) processes.• Strong understanding of customer data modeling, segmentation strategies, and campaign performance tracking (KPIs, dashboards, insights).• Experience in Agile delivery, UAT support, and stakeholder communication, with ability to independently drive solution workshops and demos.

Primary Skills:• D365 Marketing

📌 CRM Technical Consultant (Telangana)
🏢 Instaserve Business Services
📍 Telangana