We are currently Hiring and expanding our team for our Contact Center (BPO) Hyderabad location.

Open Position: 5 Nos.

Manager - 1 No.

Deputy Manager (BPO Voice Process) - 1 Nos

Assistant Manager (BPO Voice Process) - 2 Nos

Team Lead (BPO Voice Process) - 2 Nos

CTC Range - 5 LPA - 7 LPA

Job Locations: Secunderabad (JBS) & Nanakramguda

Required Skills: Valuable Communication in both English & Hindi must

Qualification: Graduation Must

Transportation: No transportation provided

Shift Timings: Regular Morning Shifts (No rotational / No Night Shifts)

Working Days: Monday to Friday + Alternate Saturdays working

Work Mode: Work from office only (No WFH option)

Job Description

Responsibilities

- Manage a team of customer service representatives, ensuring that they adhere to company policies and procedures
- Handle escalated customer complaints and work to resolve them quickly and effectively
- Monitor team performance metrics, such as call quality, customer satisfaction, and average handle time
- Identify areas for improvement and implement strategies to enhance team performance and customer satisfaction




- Coach and train team members to improve their skills and knowledge
- Conduct regular performance evaluations and provide feedback to team members
- Collaborate with cross-functional teams to develop and implement customer service initiatives
- Prepare and present regular reports on team performance to the management team

Qualifications

- Previous experience in a customer service or call center role
- Proven leadership and management skills
- Excellent communication and interpersonal skills
- Ability to handle difficult and escalated customer situations
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Proficiency in MS Office and call center software
- Flexibility to work different shifts, including evenings and weekends

Skills

- Customer service
- Leadership
- Problem-solving
- Decision-making
- Communication
- Interpersonal skills
- Call center software
- Microsoft Office
- Time management
- Team management

Share your resume to [email protected]

📌 Team Lead (BPO Voice Process) - Hyderabad (KFin Technogies Ltd)
🏢 KFin Technologies
📍 Telangana