Have to manage soft services for all Units across Hyderabad and Outstation locations:

Role: Soft Services - Facilities

Location: Hyderabad

Exp: 7 Years to 14 Years

Qualification: Any Graduate

The Soft Services Cluster Manager is responsible for planning, implementing, and monitoring all soft service operations across assigned Ankura Hospital locations. The role ensures high standards of housekeeping, patient support services, waste management, pest control, linen management, and hygiene practices while maintaining regulatory compliance, operational efficiency, and an exceptional patient experience.

Key Responsibilities:

Operational Excellence

- Oversee end-to-end soft service operations across multiple hospital facilities.
- Ensure consistent implementation of housekeeping standards cleaning protocols, and infection prevention practices.
- Conduct regular audits to maintain cleanliness, hygiene, and service quality.
- Monitor daily operational performance and implement corrective actions where required.

Team Management

- Lead, mentor, and supervise housekeeping supervisors and support staff across the cluster.
- Plan manpower deployment and optimize workforce utilization.
- Conduct performance reviews, coaching sessions,



and skill development programs.
- Ensure adherence to duty rosters, attendance, grooming, and discipline standards.

Quality & Compliance

- Ensure compliance with NABH guidelines, hospital policies, statutory regulations, and safety standards.
- Monitor biomedical and general waste segregation practices in coordination with the Infection Control Team.
- Ensure compliance with infection control protocols and standard operating procedures (SOPs).
- Maintain documentation related to audits, inspections, compliance, and quality initiatives.

Inventory & Cost Control

- Monitor inventory levels of housekeeping consumables, cleaning chemicals, linen, and equipment.
- Ensure cost optimization without compromising quality standards.
- Track consumption trends and implement waste reduction initiatives.

Patient Experience

- Ensure a clean, safe, and patient-friendly setting across all assigned hospitals.
- Address patient and visitor feedback related to housekeeping and soft services promptly.
- Collaborate with nursing, clinical, and administrative teams to enhance overall patient satisfaction.

📌 Soft Service Manager (Telangana)
🏢 Ankura Hospital
📍 Telangana