- Providing excellent customer service via phone and e - mail to all CommerceHub accounts.
- Developing an in - depth knowledge of the CommerceHub network, its solutions, and customer needs.
- Serve as the primary contact for new/existing suppliers for all issues related to sales cycle and onboarding process.
- Facilitate the setup, configuration, testing and training for suppliers to be certified.
- Manage and update supplier on - boarding tickets in a timely manner using department best practices and processes.
- Maintain composure in critical situations and communicates well with both internal and external clients.
- Work on special projects as assigned by management via the application process.
- Offer suggestions for process improvements internally and for our constituents.
- Adhere to department standards for performance metrics.
- Self - reporting of daily actions and activities for monitoring purposes and goal setting.
- Accountable to drive goals through individual metrics and a strong understanding of company/team/individual goals.
- Other duties as assigned.
Qualification
- At least 1 year of experience in a customer support environment.
- At least 1 year using a CRM platform.
- At least 1 year of experience in a technical software support environment.
Excellent written and verbal communication skills with ability to communicate equally well with technical and non - technical individuals.
Ability to organize work, prioritize tasks, and manage multiple changing priorities.
Capable of multi - tasking, and able to work within challenging time frames.
In - depth knowledge of PC and MS Office applications.
Preferred Qualifications:
- Experience troubleshooting EDI files.
- Individuals who are bilingual in English/Spanish/French are highly desired.
- Experience with Postman, SQL, and API.
- Confident working in Zendesk and Salesforce.
- Experience working in a highly dynamic and fast paced atmosphere.
- Highly energetic, assertive, and systematic. Must be a self - starter and relationship builder.
- Experience working at a quick paced tech company.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.