Job Summary:

Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!

Responsibilities:

- Responsible for providing product support to users of the HighRadius applications.
- Own customer reported issues and drive them to resolution meeting the SLAs.
- Provide a delightful customer experience by partnering with internal and external stakeholders.




- Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
- Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
- Have the will to learn and understand our products and their features to support and educate clients.
- Follow the Quality and Process compliance to do the right thing for customers and the organization.
- Dynamically prioritize tickets and multi-task when needed.
- To be a team player who can work in rotational shifts.
- To empathize with client situations and provide quick resolutions or workarounds.
- Have a cooperative approach to clearly communicate issues and resolutions with the internal teams and customers.

Note:

Ignore if you already have attended the interview in the last 6 months.

📌 Application Support Engineer (Telangana)
🏢 HighRadius
📍 Telangana