Job description

Role Objective

- Dedicated Customer Support Qualified with 1+ years of experience in international non-voice operations. Proven track record in resolving technical queries and exceeding sales for global clients. Fully comfortable with 24/7 rotational shifts and fast-paced WFO environments.
- International Chat Support: Managed high-concurrency (2-3 simultaneous) live chats for international customers with professional written etiquette.
- Tech Support & Troubleshooting: Provided technical assistance, diagnosing software/account issues and delivering step-by-step solutions to ensure first-chat resolution.
- Sales & Upselling: Identified customer needs during support interactions to pitch relevant product upgrades.
- Shift Excellence: Successfully operated in 24/7 rotational night shifts, ensuring seamless service delivery across different time zones.
- KPI Management: Consistently maintained an Average Handle Time (AHT) of [Your AHT,



e.g., 8 mins] and a CSAT score of 95% or higher.

Key Skills & Proficiencies

- Communication: Exceptional written English skills with a focus on grammar and tone.
- Technical: Typing speed of 30+ WPM with 90% accuracy; proficient in CRM tools (Salesforce/Zendesk).
- Sales: Objection handling, persuasive communication, and product positioning.
- Logistics: Experienced with 5-day working schedules and utilizing 2-way cab facilities for safe night shift transit.

Reference Details: Mention Prashanth HR on top of Resume for HR Reference.

Interested Candidates can reach out to the below recruiter.

Name: Prashanth

Mobile: (phone hidden)

Venue: Building No: 9, Raheja Mindspace, Opp Westin, Mindspace, Raidurg, Hyderabad- 500081

📌 Hiring For Customer Support (Telangana)
🏢 TP
📍 Telangana